In conjunction with the recommendations put forth in the State of Emergency mandated by the Governor, along with the recommendations by the CDC, effective immediately, the City is cancelling all events through the end of May.

We will continue to monitor this extremely serious and fluid situation and will provide updates as they become available to us. More Info

Coronavirus (COVID-19) Information

Date Posted: Sunday, March 15th, 2020

 

Public Health coronavirus call center number 1-866-408-1899 Hours: M-F 8:30AM to 8 PM Sat.-Sun 10AM to 4 PM.
Click for State of Delaware Covid-19 website.

UPDATE : 3/31/20:

3rd Modification of Mayor’s Declaration – 4/02/2020

2nd Modification of Mayor’s Declaration – 3/31/2020

1st Modification of Mayor’s Declaration – 3/24/2020

Mayor’s Emergency Declaration – 3/17/2020

FAQ’s for Delaware’s Stay at Home Order

Mayor Signs 2nd Modification of State of Emergency Declaration extending the current State of Emergency in the City through April 7, 2020.  No new restrictions on daily living were established by this 2nd Modification.

This update is to assure our residents we are functioning properly, and providing the basic services and protections expected by our residents during these unprecedented times. The Mayor, City Council President, City Administrator, Police Chief, Fire Chief and Municipal Services General Manager/Secretary to the Commission discuss and coordinate daily.

Here is helpful information:
The City is open and serving the public. City staff, located at 220 Delaware St., will be working from home, though at least one person will be in the office daily.  Call us at 322-9801 with any questions concerning any services.

The City Public Works team has a protocol for separation of our public works department crews. We continue to be as diligent as we can, scrubbing and cleaning our facilities regularly during the day. You can help slow the spread of germs by wiping down the handles of your trash, yard waste or recycling bins after placing them near the curb for pickup.

Our city is taking steps to encourage “social and physical separation”.  Although our parks remain open, we have fenced around playground equipment, closed basketball and tennis courts, and public bathrooms. We have put up signage reminding people of the need for physical separation. Please abide by CDC guidelines regarding COVID – 19.

New Castle City Police continue to patrol neighborhoods while responding to in-progress calls and emergency situations; the New Castle City Police would like to ensure our citizens that protecting and serving the public is their top priority.  

The New Castle City Police ask our citizens for understanding as they try to protect themselves, as well as the public, from COVID-19.  Dispatchers will ask essential questions regarding the health of the person(s) requiring police assistance and officers may ask you to exit your home and keep a safe distance while speaking to one another. Their headquarters is closed to the public and citizens are encouraged to call the non-emergency number, (302) 573-2800, if police assistance is needed.  
 
Your electric power and water staff at the MSC have been meeting with City of New Castle leaders and local emergency first responders daily to promote communication and make informed decisions.

The MSC has also been communicating with other utility providers and have reaffirmed all Mutual Aid agreements are in place.  These agreements promote cooperation and assistance from other Delaware municipalities with electric power and water teams who are prepared to step in and help our community should we need backup. 

MSC began team isolation of its staff to limit the risk of personnel becoming infected. Thorough and ongoing cleaning is taking place at all MSC locations and public exposure has been limited by performing functions on-line and over the telephone.   If you have any questions or concerns, please contact the MSC at 302-323-2330.

The Good Will Fire Company is in contact with Departments around the State of Delaware and affirming readiness plans and sharing experiences. The GWFC, like the New Castle Police Department, asks for your understanding in these challenging times. When calling for services related to health, expect to be asked questions from a safe distance as we seek to keep our team members healthy and on the job for you. Be assured that once we have assessed your situation, we’ll jump in and do our job.

City leaders are monitoring the situation and conferring daily to address issues as they arise. Please check our City website and Facebook page frequently.  Critical and time-sensitive information will be shared via automated phone calls through the MSC.   For more information, don’t hesitate to call or email City or MSC staff, the Mayor or any Council member.  We will do our best to answer questions and address your needs.  
 
Together, we will manage through this public health challenge. We are asking that everyone respect the guidelines from the CDC, Governor Carney’s office, and Emergency Declarations made by the Mayor. For more information, please call the Delaware Division of Public Health at 866-408-1899 or email at DPHcall@delaware.gov. Other helpful resources include https://coronavirus.delaware.gov or https://www.cdc.gov/coronavirus for updated information on the COVID-19 virus.


MUNICIPAL SERVICES COMMISSION
CITY OF NEW CASTLE, DELAWARE 19720-0208

P.O. BOX 208
MSC Website

NEWS RELEASE
For Immediate Release
3/25/2020

HELP YOUR NEIGHBOR AFFECTED BY COVID-19

Your neighbors need your help. Although everyone has been impacted by the COVID-19 pandemic, some are now in crisis. City of New Castle residents who have lost their job or source of income are struggling to pay their bills and don’t know how they will meet their expenses over the next few weeks. As good friends and neighbors, we can help support our community to get through these difficult and uncertain times.

In 2009, the Municipal Services Commission’s (MSC) created a New Castle Cares Fund at the Salvation Army in order to provide financial assistance to individuals who may have experienced a hardship and need assistance paying their electric and water bills. Now more than ever your neighbors need your assistance. Please consider helping your community by writing a check to the New Castle Cares Fund and mailing it to The Salvation Army PO BOX 308 Wilmington, DE 19899 today!


UPDATE : 3/19/20:
Mayor’s Emergency Declaration

Under the Governor’s State of Emergency, the Mayor of the City of New Castle Emergency Declaration and the CDC’s recommendation to limit gatherings to no more than 10 people, we are canceling all gathering permits in the Battery Park until further noticed.  We have also suspended issuing and scheduling new permits at this time. 

The Park will remain open to the public for regular use; however, please keep in mind, that play equipment and other park fixtures are not regularly sanitized by the Trustees of the New Castle Common, the manager of the Park. We recommend taking precautions such as washing hands when possible on a regular basis, carrying your own hand sanitizer and sanitizing wipes, and following all CDC guidelines for social distancing.

We will continue to monitor the situation, work with the Division of Public Health, and closely follow CDC guidelines.

Trustees of the New Castle Common, Inc.
3/19/2020

 

A MESSAGE FROM THE GOVERNOR: https://www.delawareonline.com/videos/news/2020/03/20/delaware-government-responds-covid-19-nothing-off-table/2883460001/


Mayor Quaranta has signed an emergency Declaration on March 17, 2020 outlining the City’s response to the Coronavirus.

City of New Castle offices are open for City personnel, but closed to the general public through at least May 31, 2020. At this time, City services such as trash, yard waste, and recycle pick up will continue as normally scheduled.

In conjunction with the recommendations put forth in the State of Emergency mandated by the Governor, along with the recommendations by the CDC, effective immediately, the City is cancelling all public events through the end of May.

The City of New Castle is taking every precaution to prioritize community health and well-being. During the coming weeks, following the direction of public health officials and the strong possibility of any unforeseen changes in circumstances, the City will revise plans as appropriate.

We will continue to monitor this extremely serious and fluid situation and will provide updates as they become available. We strongly encourage residents and our business partners to check our website and Facebook page as often as possible for updates; or call the City offices with any questions at 322-9801.

Thank you for your patience and understanding during these very challenging circumstances.